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Presso la RSA sono regolarmente presenti 6 medici (compreso il Direttore Sanitario) ognuno con la propria differente specialità. In generale, ogni giorno, è presente il Responsabile Sanitario per visite, supervisione, programmazione e controllo delle attività medico – infermieristiche. Up Medical assistance At the RSA there are always 6 doctors available (including the Medical Director) each with their own different specialties. In general, the Healthcare Manager is present every day for visits, supervision, planning and checking of medical and nursing activities. In addition, one of the other doctors of the health team is always present on a daily basis to carry out visits and prescriptions to the residents. The medical service has been organized by appointing the figure of the core referring physician per single floor. 24-hour medical assistance is ensured with an affiliated medical guard and presence of the residence' doctors during the weekend and all holidays. Doctors are always available for one-on-one interviews with family members, by appointment or telephone. Specialist medical visits For specialist visits and diagnostic tests, personalized visits to external structures or in-house are carried out on the recommendation of the family doctor, according to the conditions of the resident. Up Back to Services

L'assistenza fisioterapica e garantita a tutti i residente della RSA Arzaga di Milano. Le attività di fisioterapia vengono svolte in gruppo oppure in base ad un piano personalizzato. Up Physiotherapy Physiotherapy activities can be carried out individually or in groups. Individual activities are carried out on the basis of the needs of each individual Resident and are scheduled at specific and defined times for each individual. Collective or group activities include gentle gymnastics and movement-therapy courses, yoga and other activities, even for small groups. The physiotherapy service is responsible for the range of walking aids and, together with the prescribing doctor, requests these aids for those who need them. Physiatric evaluation for aids prescription takes place within the RSA. Up Back to Services

Il servizio include la prima colazione, il pranzo, la merenda e la cena, che vengono preparati ogni giorno presso la cucina della Casa, attrezzata per la produzione di menù kosher. Il pranzo e la cena sono composti da diverse portate e comprendono acqua e vino. Up Catering The service includes breakfast, lunch, snack and dinner, which are prepared every day in the kitchen of the house, equipped for the preparation of kosher menus. Lunch and dinner consist of several courses and include water and wine. The weekly menu is prepared according to the principles agreed with the Health Management and is made known daily to all residents sufficiently in advance, (variations are however accepted, on request) by posting in the common areas and reading by the staff. Special diets must be prescribed by the doctor. Satisfaction checks are periodically carried out and, as far as possible, interventions aimed at increasing guest satisfaction with regard to the catering service are implemented. Particular attention is paid to the nutritional needs of fragile residents, through the supervision of specific parameters and focused interventions, when necessary. Meals are served at the following times: Breakfast : from 8.30 to 9.30 Lunch : in the restaurant at 11:45 am; in the dining rooms on the floors at 11:30 am. Dinner : in the restaurant at 18:30; in the dining rooms on the floors at 6.15 pm. Sono periodicamente effettuate verifiche di gradimento e, nei limiti del possibile, attuati interventi volti ad un incremento della soddisfazione degli ospiti per quanto riguarda il servizio di ristorazione. Particolare attenzione è dedicata alle esigenze nutrizionali dei residenti fragili, attraverso il presidio dei parametri specifici e interventi focalizzati, quando necessari. I pasti sono serviti nei seguenti orari: Prima colazione : dalle 8.30 alle 9.30 Pranzo : in sala ristorante alle 11:45; nelle sale pranzo ai piani alle 11:30. Cena : in sala ristorante alle 18:30; nelle sale pranzo ai piani alle 18:15. Up Back to Services

Il notro manifesto della Amministrazione Trasparente, RSA Residenza Anzia Arzaga di Milano PRIVACY POLICY Information pursuant to the European Data Protection Regulation n. 679/2016 This page describes how RSA Residenza Anziani Arzaga Jewish Community of Milan , with headquarters in via Arzaga 1, Milan, (also referred to hereinafter as “we”), as Data Controller, collects and processes your personal data through the site. Attention to privacy, confidentiality and the protection of users' personal data represent our precise corporate commitment. In fact, we treat your personal data with the utmost care and in compliance with the applicable privacy and security regulations (in particular the General Data Protection Regulation EU 679/2016). WHAT DATA DO WE COLLECT AND PROCESS? The personal data we process is the information that you voluntarily decide to provide us, in response to a contact request or to ask us a question. When you send a request through the appropriate form, we will invite you to provide us with identification and contact data (such as name, surname, email, telephone number) to better manage your needs and easily give you feedback. Personal data may also be of a sensitive nature, depending on the information you decide to release in the contact form or by voluntarily sending documentation accompanying your request. In particular, it should be noted that sensitive data consists of any descriptions of pathologies, health conditions or indications on the sexual life that the user describes in the communications addressed to us. To protect your rights and freedoms, we ask you not to release sensitive information or send files that may exceed what is necessary for us to complete your request. FOR WHAT PURPOSES DO WE USE YOUR DATA? The main purpose is to provide you with the opportunity to get in touch with us and satisfy your specific request, send you information about it and / or allow you to access the services chosen. The provision of data is optional, however the refusal to release your data for this purpose makes it impossible for us to manage your request and satisfy your needs. With your free and express consent, your contact details may be used to send you promotional communications, newsletters and informative emails regarding our services / products or general information. The provision of data for marketing purposes is optional, the refusal does not entail any consequences, except for the impossibility of receiving promotional material. The consent for this treatment is expressed through the "flag" of the appropriate box placed inside the form for sending data. You can withdraw your consent and refuse to receive further promotional communications at any time by writing to the email address ipq@ipq.it HOW DO WE PROTECT YOUR DATA? The data is processed using mainly automated tools and for the time strictly necessary to achieve the purposes for which it was collected. Adequate security measures, as provided for by Regulation (EU) 2016/679 on the Protection of Personal Data, are observed to prevent data loss, illicit or incorrect use and unauthorized access. WHO DO WE COMMUNICATE YOUR DATA TO? The data you send through this site will be communicated to the company that manages the website and the related systems connected to it. LINKS TO OTHER WEBSITES This Site may contain references or links ("links") to other internet sites not controlled by us and to which these privacy regulations are not applicable. We are therefore not responsible for the content or for any processing of personal data carried out on these sites. We advise you to examine the information of each site linked to this one to identify the possible processing of personal data. WHAT ARE YOUR RIGHTS? Pursuant to EU Regulation 679/2016, the following rights are recognized: the right to ask the Data Controller for access to personal data (Article 15), rectification (Article 16), cancellation of the same or oblivion (Article 17), limitation of the processing of personal data ( Article 18), the right to data portability (Article 20) or to oppose their processing (Article 21), as well as the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal effects that concern you or that significantly affect yours in the same way person (art.22). Requests may be exercised against: IPQ Tecnologie SRL, Via Cernuschi 2/6, Monza in the person of Dr. Germagnoli Stefano, tel. +39 0392326184, email: ipq@ipq.it You are also granted the right to lodge a complaint with the supervisory authority in charge (Article 77 of the Regulation) if you believe that the processing carried out by the Data Controller is not compliant. CHANGES TO THE PRIVACY POLICY The Site, its content and these Privacy regulations may be periodically updated or modified without notice. Any changes to the following information will affect the processing of the data collected following the change itself. We therefore ask you to periodically review any changes to the Privacy. This policy is updated in March 2022. COOKIE POLICY This cookie policy concerns the use of cookies and is aimed at users who consult the website WHAT ARE COOKIES FOR? Cookies are small text strings exchanged between a website and the user's navigation browser each time a website is accessed. Cookies are used for different purposes, such as allowing computer authentication, keeping track of the user's browsing sessions, improving the navigability of the site itself, collecting and storing various information regarding user preferences and choices, etc. WHICH COOKIES DO WE USE? The cookies in use are divided according to the origin and ownership of the cookie itself: they can be first-party (issued by this website) or third-party (issued by a different website for services provided by third parties). With reference to the general provision of the Privacy Authority (GU n.126 of June 3, 2014) this website uses the following cookies: TECHNICAL COOKIES This type of cookies is essential to allow users to browse the website and use its functions. They are known as "first party" cookies. Without them, services such as enabling the display of content appropriate to the type of device used would not be possible. ANALYTICAL COOKIES These cookies provide information about how visitors use the site, so that we can analyze their traffic and understand how they are used by visitors. We use cookies issued by third parties for this purpose. To find out more about the analytical cookies we use or to block their functioning, you can visit the following sites: Google Analytics https://support.google.com/analytics/answer/6004245 PROFILING COOKIES These are third-party cookies that allow you to collect information relating to user preferences while surfing the Internet, record when ads are seen, the reaction of users and their consequent actions and check the performance of campaigns. To find out more about the profiling cookies we use or to block their operation, you can visit the following sites: Doubleclick https://support.google.com/dfp_premium/answer/2839090?hl=it DoubleClick [How to use it] https://support.google.com/dfp_premium/answer/2839090?hl=it Google https://www.google.com/intl/it/policies/technologies/types/ Google [Types of Cookies] https://www.google.com/intl/it/policies/technologies/types/ Google [ADS] https://www.google.it/settings/ads/onweb#display_optout Facebook https://www.facebook.com/policy.php Facebook [Data Policy] https://www.facebook.com/policy.php Adform https://site.adform.com/privacy-policy-opt-out Adform [Privacy Policy] https://site.adform.com/privacy-policy-opt-out SOCIAL MEDIA COOKIES These cookies are used to share information on social media through sharing buttons, links to the user's account or interactions with the contents of our site through social networks such as Facebook. Social networks will record the user's sharing actions. This information could be used for advertising and profiling activities. To find out more about the Social Media Cookies we use or to block their functioning, you can visit the following sites: Facebook https://www.facebook.com/policy.php Twitter https://help.twitter.com/it/rules-and-policies/twitter-cookies LinkedIn https://www.linkedin.com/legal/cookie-policy Instagram https://www.instagram.com/legal/cookies/ YouTube https://www.youtube.com/static?template=privacy_guidelines HOW TO PREVENT THE USE OF COOKIES? With reference to the third-party cookies used by the site, please refer to the supplier's policy accessible from the links indicated above for information on their disabling. Another method to manage cookies is to change the settings of the browser used. In fact, most internet browsers are configured by default to accept cookies. However, it is possible to disable their use or control which of them can be used or not. Below are the links to the descriptions on how to manage cookies on the most common web browsers: Google Chrome https://support.google.com/accounts/answer/61416?hl=it Internet Explorer http://windows.microsoft.com/it-IT/internet-explorer/delete-manage-cookies#ie=ie-10 MozillaFirefox https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie Safari https://support.apple.com/it-it/HT201265 Opera http://help.opera.com/Windows/10.00/it/cookies.html We remind users that disabling navigation cookies or functional cookies may limit the service we offer or the contents of the site itself. CHANGES TO THE PRIVACY POLICY The Site, its content and these Privacy regulations may be periodically updated or modified without notice. Any changes to the following information will affect the processing of the data collected following the change itself. Therefore, please periodically review any changes to the Privacy. This Cookie Policy is updated in March 2022. In ottemperanza alla normativa in tema di trasparenza, riordino della disciplina riguardante il diritto di accesso civico e gli obblighi di pubblicità, trasparenza e diffusione delle informazioni si pubblicano i seguenti documenti: CARTA DEI SERVIZI 2025 CODICE ETICO LISTA DI ATTESA : La valutazione della domanda di ingresso viene effettuata dall’ equipe multidisciplinare costituita da: Direttore sanitario, Direttrice Gestionale, Coordinatrice Infermieristica e Responsabile dei Servizi sociali. L’autorizzazione all’ingresso è ufficializzata dal Direttore Sanitario. A seguito della valutazione positiva la domanda viene inserita in lista d’attesa. I criteri generali di priorità per la lista d’attesa, oltre alla data di presentazione della domanda, sono: - dimissioni non programmate da ospedali o altri istituti di cura con impossibilità di fare rientro al proprio domicilio - domande per lungo degenze di persone senza rete famigliare o sociale - casi clinici gravi che non possono essere gestiti al domicilio, e per i quali il ricovero in RSA possa portare sollievo - altri casi particolari di impedimenti alla permanenza domiciliare o in altre RSA (da valutare caso per caso). RISULTATI INDAGINI SODDISFAZIONI UTENTI TRASPARENZA , ACCESSO CIVICO Ai sensi dell’articolo 2-bis, comma terzo e degli articoli 5 e seguenti del D.lgs. 33/2013, la Società riconosce il diritto di accedere ai dati, documenti ed informazioni entro i limiti di quanto previsto dal D.lgs. 33/2013, attraverso gli istituti dell’accesso civico semplice e dell’accesso civico generalizzato. Le strutture socio-sanitarie private/accreditata sono soggette al diritto di accesso civico in relazione ai soli dati, documenti e informazioni relativi allo svolgimento dell’attività di assistenza sanitaria. Ai sensi di quanto previsto dagli articoli 5 e ss. del D.lgs. 33/2013, la Società si riserva di dare comunicazione delle richieste pervenute agli eventuali controinteressati e di dare diniego alle richieste di accesso per le ragioni e i motivi indicati dalla legge. Ai sensi dell’art. 5, comma 4, del D.lgs. 33/2013 il rilascio di dati o documenti in formato elettronico o cartaceo è gratuito, salvo il rimborso del costo effettivamente sostenuto e documentato dalla società per la riproduzione su supporti materiali. Le richieste di accesso ricevute sono riportate in apposito registro: Registro degli accessi anno 2021 ACCESSO CIVICO SEMPLICE/MODALITA’ DI PRESENTAZIONE DELLE RICHIESTE L’accesso civico semplice (art. 5, comma primo, del D.lgs. 33/2013) ha ad oggetto dati, documenti e informazioni oggetto di pubblicazione obbligatoria, qualora sia stata omessa la loro pubblicazione. Il competente per l’accesso civico semplice è il Direttore di Struttura. La richiesta di accesso civico semplice ai sensi dell’art. 5, comma primo, del D.lgs. 33/2013, dovrà identificare i dati, le informazioni o i documenti richiesti e potrà essere presentata alternativamente: Via pec all’indirizzo residenza.arzaga@pec.com-ebraicamilano.it Via mail o tramite posta ordinaria all’indirizzo della struttura pubblicati sul presente sito Di persona presso l’indirizzo della struttura pubblicato sul presente sito ACCESSO CIVICO GENERALIZZATO/MODALITA’ DI PRESENTAZIONE DELLE RICHIESTE L’accesso civico generalizzato (art. 5, comma secondo, del D.lgs. 33/2013) ha ad oggetto dati, documenti e informazioni ulteriori rispetto a quelli che la Società è obbligata a pubblicare, nel rispetto dei limiti relativi alla tutela di interessi giuridicamente rilevanti e dei divieti di legge. Il competente per l’accesso civico generalizzato è il direttore di struttura. La richiesta di accesso civico generalizzato ai sensi dell’art. 5, coma secondo, del D.lgs. n. 33/2013 dovrà identificare i dati, le informazioni o i documenti richiesti e potrà essere presentata alternativamente: Via pec all’indirizzo residenza.arzaga@pec.com-ebraicamilano.it Via mail o tramite posta ordinaria all’indirizzo della struttura pubblicati sul presente sito Di persona presso l’indirizzo della struttura pubblicato sul presente sito BILANCIO CEM 2020 E NOTA INTEGRATIVA BILANCIO CEM 2021 E NOTA INTEGRATIVA BILANCIO CEM 2022 E NOTA INTEGRATIVA RSA CEM DICHIARAZIONE DI ATTESTAZIONE RSA CEM SCHEDA SINTESI ALLEGATO 2.4 GRIGLIA RILEVAZIONE AL 31.05.2022 RSA CEM

È fornita assistenza infermieristica sulle 24 ore, assistenza farmaceutica in linea con quanto prescritto dal servizio sanitario regionale e tutti gli ausili opportuni (ausili per incontinenti, ossigenoterapia, ausili per la cura e prevenzione del decubito.) Up Nursing 24-hour nursing assistance is provided, pharmaceutical assistance in line with what is prescribed by the regional health service and all appropriate aids (incontinence aids, oxygen therapy, aids for the treatment and prevention of decubitus) are provided. Up Back to Services

PRIVACY POLICY Information pursuant to the European Data Protection Regulation n. 679/2016 This page describes how RSA Residenza Anziani Arzaga Jewish Community of Milan , with headquarters in via Arzaga 1, Milan, (also referred to hereinafter as “we”), as Data Controller, collects and processes your personal data through the site. Attention to privacy, confidentiality and the protection of users' personal data represent our precise corporate commitment. In fact, we treat your personal data with the utmost care and in compliance with the applicable privacy and security regulations (in particular the General Data Protection Regulation EU 679/2016). WHAT DATA DO WE COLLECT AND PROCESS? The personal data we process is the information that you voluntarily decide to provide us, in response to a contact request or to ask us a question. When you send a request through the appropriate form, we will invite you to provide us with identification and contact data (such as name, surname, email, telephone number) to better manage your needs and easily give you feedback. Personal data may also be of a sensitive nature, depending on the information you decide to release in the contact form or by voluntarily sending documentation accompanying your request. In particular, it should be noted that sensitive data consists of any descriptions of pathologies, health conditions or indications on the sexual life that the user describes in the communications addressed to us. To protect your rights and freedoms, we ask you not to release sensitive information or send files that may exceed what is necessary for us to complete your request. FOR WHAT PURPOSES DO WE USE YOUR DATA? The main purpose is to provide you with the opportunity to get in touch with us and satisfy your specific request, send you information about it and / or allow you to access the services chosen. The provision of data is optional, however the refusal to release your data for this purpose makes it impossible for us to manage your request and satisfy your needs. With your free and express consent, your contact details may be used to send you promotional communications, newsletters and informative emails regarding our services / products or general information. The provision of data for marketing purposes is optional, the refusal does not entail any consequences, except for the impossibility of receiving promotional material. The consent for this treatment is expressed through the "flag" of the appropriate box placed inside the form for sending data. You can withdraw your consent and refuse to receive further promotional communications at any time by writing to the email address ipq@ipq.it HOW DO WE PROTECT YOUR DATA? The data is processed using mainly automated tools and for the time strictly necessary to achieve the purposes for which it was collected. Adequate security measures, as provided for by Regulation (EU) 2016/679 on the Protection of Personal Data, are observed to prevent data loss, illicit or incorrect use and unauthorized access. WHO DO WE COMMUNICATE YOUR DATA TO? The data you send through this site will be communicated to the company that manages the website and the related systems connected to it. LINKS TO OTHER WEBSITES This Site may contain references or links ("links") to other internet sites not controlled by us and to which these privacy regulations are not applicable. We are therefore not responsible for the content or for any processing of personal data carried out on these sites. We advise you to examine the information of each site linked to this one to identify the possible processing of personal data. WHAT ARE YOUR RIGHTS? Pursuant to EU Regulation 679/2016, the following rights are recognized: the right to ask the Data Controller for access to personal data (Article 15), rectification (Article 16), cancellation of the same or oblivion (Article 17), limitation of the processing of personal data ( Article 18), the right to data portability (Article 20) or to oppose their processing (Article 21), as well as the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal effects that concern you or that significantly affect yours in the same way person (art.22). Requests may be exercised against: IPQ Tecnologie SRL, Via Cernuschi 2/6, Monza in the person of Dr. Germagnoli Stefano, tel. +39 0392326184, email: ipq@ipq.it You are also granted the right to lodge a complaint with the supervisory authority in charge (Article 77 of the Regulation) if you believe that the processing carried out by the Data Controller is not compliant. CHANGES TO THE PRIVACY POLICY The Site, its content and these Privacy regulations may be periodically updated or modified without notice. Any changes to the following information will affect the processing of the data collected following the change itself. We therefore ask you to periodically review any changes to the Privacy. This policy is updated in March 2022. COOKIE POLICY This cookie policy concerns the use of cookies and is aimed at users who consult the website WHAT ARE COOKIES FOR? Cookies are small text strings exchanged between a website and the user's navigation browser each time a website is accessed. Cookies are used for different purposes, such as allowing computer authentication, keeping track of the user's browsing sessions, improving the navigability of the site itself, collecting and storing various information regarding user preferences and choices, etc. WHICH COOKIES DO WE USE? The cookies in use are divided according to the origin and ownership of the cookie itself: they can be first-party (issued by this website) or third-party (issued by a different website for services provided by third parties). With reference to the general provision of the Privacy Authority (GU n.126 of June 3, 2014) this website uses the following cookies: TECHNICAL COOKIES This type of cookies is essential to allow users to browse the website and use its functions. They are known as "first party" cookies. Without them, services such as enabling the display of content appropriate to the type of device used would not be possible. ANALYTICAL COOKIES These cookies provide information about how visitors use the site, so that we can analyze their traffic and understand how they are used by visitors. We use cookies issued by third parties for this purpose. To find out more about the analytical cookies we use or to block their functioning, you can visit the following sites: Google Analytics https://support.google.com/analytics/answer/6004245 PROFILING COOKIES These are third-party cookies that allow you to collect information relating to user preferences while surfing the Internet, record when ads are seen, the reaction of users and their consequent actions and check the performance of campaigns. To find out more about the profiling cookies we use or to block their operation, you can visit the following sites: Doubleclick https://support.google.com/dfp_premium/answer/2839090?hl=it DoubleClick [How to use it] https://support.google.com/dfp_premium/answer/2839090?hl=it Google https://www.google.com/intl/it/policies/technologies/types/ Google [Types of Cookies] https://www.google.com/intl/it/policies/technologies/types/ Google [ADS] https://www.google.it/settings/ads/onweb#display_optout Facebook https://www.facebook.com/policy.php Facebook [Data Policy] https://www.facebook.com/policy.php Adform https://site.adform.com/privacy-policy-opt-out Adform [Privacy Policy] https://site.adform.com/privacy-policy-opt-out SOCIAL MEDIA COOKIES These cookies are used to share information on social media through sharing buttons, links to the user's account or interactions with the contents of our site through social networks such as Facebook. Social networks will record the user's sharing actions. This information could be used for advertising and profiling activities. To find out more about the Social Media Cookies we use or to block their functioning, you can visit the following sites: Facebook https://www.facebook.com/policy.php Twitter https://help.twitter.com/it/rules-and-policies/twitter-cookies LinkedIn https://www.linkedin.com/legal/cookie-policy Instagram https://www.instagram.com/legal/cookies/ YouTube https://www.youtube.com/static?template=privacy_guidelines HOW TO PREVENT THE USE OF COOKIES? With reference to the third-party cookies used by the site, please refer to the supplier's policy accessible from the links indicated above for information on their disabling. Another method to manage cookies is to change the settings of the browser used. In fact, most internet browsers are configured by default to accept cookies. However, it is possible to disable their use or control which of them can be used or not. Below are the links to the descriptions on how to manage cookies on the most common web browsers: Google Chrome https://support.google.com/accounts/answer/61416?hl=it Internet Explorer http://windows.microsoft.com/it-IT/internet-explorer/delete-manage-cookies#ie=ie-10 MozillaFirefox https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie Safari https://support.apple.com/it-it/HT201265 Opera http://help.opera.com/Windows/10.00/it/cookies.html We remind users that disabling navigation cookies or functional cookies may limit the service we offer or the contents of the site itself. CHANGES TO THE PRIVACY POLICY The Site, its content and these Privacy regulations may be periodically updated or modified without notice. Any changes to the following information will affect the processing of the data collected following the change itself. Therefore, please periodically review any changes to the Privacy. This Cookie Policy is updated in March 2022.

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